Delivery and Shipping policy

Indus-Valley.com have efficient supply chain systems in place. We try providing cost effective shipping to all our customers that includes quality packaging, re dispatch inspection, faster on-time delivery, packet transit insurance and communication at different stages of shipment.

 

Each order we receive is processed within two (2) or 48 hours, and you hear from us as supply chain starts! We have partnered with best of logistics partners to assure your order reaching on time.

 

Customer Care Support

 

All services offered by us be it queries, replacements, returns or cancellations are attended by us immediately in not more than 2 business days.

 

Available during Monday – Saturday (9.00 to 17.00 IST) at 91-9212317131 & customercare@indus-valley.com

 

Delivery Coverage

 

We ship the products across India & most international locations. International shipment is delivered through registered international courier companies and/or International speed post only. For domestic, orders are shipped mainly through well-known courier companies

 

Delivery Charges

 

Delivery within India is free. No COD is available.

 

International delivery charge varies with each item, weight, category, care, liquid powder, bulky, volumetric etc.

 

Estimated Delivery Time

 

Estimated delivery time in Business days may take 1-2 weeks depending on the location.

 

Paying via a Credit/debit Card

 

We accept payments made by credit/debit cards issued in India and other countries.

 

Credit cards

 

We accept payments made using Visa, MasterCard and American Express credit cards.

 

To pay using your credit card at checkout, you will need your card number, expiry date, three-digit CVV number (found on the backside of your card). After entering these details, you will be redirected to the bank's page for entering the online 3D secure password.

 

Debit cards

 

We accept payments made using Visa, MasterCard and Maestro debit cards.

 

To pay using your debit card at checkout, you will need your card number, expiry date (optional for Maestro cards), three-digit CVV number (optional for Maestro cards). You will then be redirected to your bank's secure page for entering your online password (issued by your bank) to complete the payment.

 

Is it safe to Use my Credit/Debit Card at Indus-valley.com?

 

All credit card and debit card payments on Indus-valley.com are processed through secure and trusted payment gateways managed by leading banks. Banks now use the 3D secure password service for online transactions, providing an additional layer of security through identity verification.