Cancellation Policy

Please note that orders made from Indus Valley website are cancellable while you will have to send us an email on dispatch@indus-valley.com with reasons for the cancellation before 24 hours after order. For timely shipping and operational reasons free cancelation after 24 hours from order made is not available as your order would have already been processed.

 

Cancellations after Shipping

To cancel your order after the same has been shipped from our end, please email our Dispatch team (dispatch@indus-valley.com) and do not accept the delivery of the order. Once the shipment returns to us, your order will be cancelled and the amount will be refunded except shipping cost.

 

Return Policy

In case the product has already been delivered to you and you wish to return the order - you can still do so within 4 days of delivery of your order. Please email a Cancellation Request to our Dispatch team (dispatch@indus-valley.com) and ship the product back to the address they will provide to you. Please note that the products must reach us in an unused and undamaged state for us to process the refund. Shipping costs for sending the product back to us will have to be borne by the customer. Once we receive the order back and verify its packaging/condition, your order will be cancelled and the amount will be refunded.